- A CRM system will connect the marketing, sales, customer service, and support functions of your business.
- It can be integrated into your finance and accounting applications providing a financial view into a specific customer or set of customers aiding your decision making processes.
- A CRM system can move your company from a product centric focus to a customer driven focus.
- The CRM system does this through the integration of people, process and technology, using technology to help your people and your customers.
- It is more than just technology, it is a business focus to understand your customer, and anticipate their needs for:.
- potential new sales
- proactively addressing service concerns
- anticipating future resources required to stay competitive
- targeting new clients
How SoftStar Can Help
- SoftStar can begin with a solid review and analysis of your business from the bottom up and top down.
- Once completed we can recommend the best solution, the most effective customizations and integrations to assure you get the most out of your CRM system.
- Your company can benefit from a CRM implementation and use the same tools as billion dollar corporations.
Specific Technical Services Offered
- Implementation Services
- CRM Best Practices
- Extensive Industry Experience and Knowledge
- Integration Services
- Integration with proprietary or package based on-premise or cloud based systems
- Connecting all parts of the organization with CRM data
- Optimization Services
- Fine tune settings
- Enhance existing CRM features
- Optimize your system to operate with maximum efficiency
- Development Services
- Create powerful custom features for additional CRM functionality
- Ideal for companies with unique needs
- Analysis, design and development work can be done:
- Onsite, at your facility
- Offshore in our development facility
- Hybrid onshore/offshore delivery model
- Migration Services
- Move your mission critical data to your CRM system
- Port any additional functionality from your existing systems to your new environment
- Support & Training
- Many support packages options offered
- Goal is to meet and exceed your adoption rate expectations
- Microsoft Dynamics
- Sales and Marketing: Best practice expertise to ensure maximum efficiency of business development teams along the entire sales life cycle
- Service and Support: Expertise in providing the best practice solutions and processes for service teams and call centers